Refund Policy

Once a gaming currency top-up, code or account has been delivered to your order, the purchase is generally final and non-refundable. This reflects the fact that digital goods cannot be returned once revealed or redeemed.

A refund or replacement may be issued if: the product was not delivered within the stated delivery window, the delivered item does not match what was ordered, the same order was charged more than once, or the product was defective through no fault of your own (for example, an account that was not accessible as described).

Because all cryptocurrency payments are manually verified, orders remain in an under-review state until a member of our team confirms the transaction. If a payment cannot be verified within a reasonable time, you may request cancellation and refund guidance from support.

Sign in to your account, open the relevant order under Order History, and contact support with your order number and a description of the issue. Refund requests are reviewed individually and typically resolved within a few business days.

Approved refunds for cryptocurrency payments are issued to the wallet address the payment originated from, where technically possible, or as store credit at the customer's request.

Because cryptocurrency transactions cannot be reversed by GameVirox, please contact support before disputing a charge elsewhere. Attempting to reverse a legitimately delivered order may result in account suspension.

Please double-check any custom information you submit at checkout (such as an in-game ID or account email). Delivery failures caused by incorrect information supplied by the buyer are not eligible for a refund, though our support team will always try to help resolve the issue.

For any refund request, reach out to our support team through your account dashboard with your order number.